CVPNPRIVATE NETWORK
RUEN
TROUBLESHOOTING 5–10 min reading

VPN not connecting? Step-by-step troubleshooting

Work through common causes in order: network, profile, application, server and routing mode.

ErrorsDNSConnection
Open CVPN account Support

Quick checklist

  1. Verify internet without VPNTry several websites first.
  2. Verify your subscriptionCheck account status and expiration.
  3. Refresh profilesUpdate the subscription in your client.
  4. Change the networkCompare Wi‑Fi with cellular.
  5. Check routing modeOn Windows distinguish system proxy from TUN; on mobile check VPN permission.

DNS and clock

Incorrect time and DNS can cause failures. Keep your original network settings available before changing them.

Contact support

Include the device, OS, client version, location, network type and precise error. Never share passwords, UUIDs or subscription tokens publicly.

Contact CVPN Support

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