CVPN SUPPORT
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CVPN SUPPORT

Help without unnecessary steps.

Start with the quick fixes below. If they do not help, send a support ticket and the entire conversation will stay right on this page.

Contact support Quick help
One ticket — one history Up to 3 screenshots
QUICK HELP

Try these first.

Most issues are solved by refreshing the subscription, changing the route, or restarting the app.

01

Cannot connect

  1. Refresh the subscription in the app.
  2. Choose Auto or another region.
  3. Restart the client and switch networks.
02

Websites do not open

  1. Switch region.
  2. Check the website without VPN.
  3. Refresh the subscription and update the app.
03

Slow speed

  1. Compare your speed without VPN.
  2. Try NL, DE, or US.
  3. Switch from Wi-Fi to mobile data or vice versa.
04

Payment or subscription

  1. Wait a few minutes after payment.
  2. Check payment history in your account.
  3. If the money was charged, do not pay again.
SUPPORT TICKET

Contact support.

The more precise the description, the faster we can help. You can attach an error screenshot right away.

NEW TICKET

Tell us what happened

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Telegram is used for contact. You can provide your subscription link instead if your question is about a specific access link.